☰

ServiceNow

WalkWater Technologies specializes in implementing ServiceNow IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM) solutions, implementations, and integrations.

ServiceNow IT Service Management (ITSM) applications provide complete visibility into processes and infrastructure through a single system of record for IT to standardize, consolidate, and automate service management processes and extend visibility across the enterprise to increase efficiency and lower costs. Jade Global specializes in rapid ServiceNow ITSM implementations and laying the foundation for Service Management across the enterprise.

ServiceNow IT Operations Management (ITOM) Moves IT operations from a reactive team to one that works intelligently for the business. Gain visibility into your operations footprint, manage service health, and optimize service delivery and spend.

WalkWater has the centre of excellence built around ITSM, ITOM, and ITBM. We have a Rapid Deployment methodology which is an 8-10 week, fixed-price implementation service package of pre-configured core ITSM ServiceNow modules that includes Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, Service Catalog, and Configuration Management. Our rapid deployment methodology is a proven implementation solution based on industry best practices that lay the foundation for driving IT transformation across the enterprise. Our solutions are based on ITIL/ITOM/ITBM best practices that leverage the Out-Of-The-Box ServiceNow functionality.

WalkWater offers advisory services for ITSM/ITOM/ITSM maturity by utilizing an ITIL maturity framework tool to assess existing systems and process. Our ITIL certified experts use the framework to rank process maturity and recommend improvements.

Read More

RELATED SERVICES

Knowledge Management

WalkWater implementation specialists assist an organization in the initial configuration of a Knowledge Portal giving its employees the ability to search available documentation. This information will be utilized to build an effective practice that assists an organization in Streamlining access to enterprise data, Target specific knowledge requests, Monitor knowledge usability and currency

Service Management Core Extensions

Performance Analytics – WalkWater implementation specialists will assist you in the initial configuration of Performance Analytics providing Historic Trend Data, Time Based Analysis of Data and Key Performance Indicators (KPIs) measurements.

Configuration Management Database (CMDB)

Today IT organizations are trying to improve service levels by automating their service offerings. In order to do this, they need to have the visibility of all the elements of the enterprise IT infrastructure and their relationship to the service offering. An accurate and reliable Configuration Management Database (CMDB), is vital to an organization for effective configuration management, asset management, targeted support and compliance.
The ServiceNow CMDB provides a consolidated system of records for IT. The CMDB can be made service-oriented by establishing Logical CIs (Business Services, Components, etc.) to serve as a layer of abstraction underpinning the ITSM Processes.

“Modelling and correctly setting up the CMDB helps IT drive Service Management, Asset Management, Support, and Governance”.

“Identifying and populating Configuration Items (CIs) and maintaining the CI data can be a made easier through automated discovery and reconciliation”

Assessment and Strategic Recommendations

  • Review your CMDB implementation and Configuration Management process
  • Perform a comprehensive functional and technical deep-dive and deliver strategic and tactical recommendations

CMDB Design and Configuration

  • Provide prescriptive design recommendations and ServiceNow configurations
  • Address CMDB scope, CMDB expansion, data models, UI design and CI relationships

CMDB Maintenance

  • Maintain the CMDB via a mature Configuration Management process
  • Automate supporting ITIL processes including Incident, Problem, Change, Service Requests and Asset Management

CMDB Data Certification

  • Leverage Out-Of-The-Box Data Certification Application
  • Implement processes and ServiceNow configurations for end-to-end Data Certification
  • Incorporate recurring schedules to maintain an accurate CMDB
READ MORE ABOUT WalkWater CMDB SERVICES

IT Asset Management - Hardware Asset Management

Assessment and Strategic Recommendations

WalkWater implementation specialists will assist you in the initial configuration of asset categories and specific attributes for the different types of assets. This information will be utilized to build an effective practice that assists your organization in

  • Deployment and reclamation of assets
  • Asset disposition – critical in regulated environments
  • Inventory management – automated reordering, transfers and location tracking
  • Shipment receiving and recording it on

Service Portal

Interface Design

WalkWater implementation specialists assist in the initial configuration of suitable service offerings for different user groups. We assist in the consolidation of work processes and approval cycles to streamline the request, delivery, approval, and tracking of an organization’s services through their lifecycle.

  • Configuration of service requests and combinations of requests
  • Automated notifications for submission, approval, and completion stages
  • Task breakdown across multiple fulfillers
  • Automated task assignment configurable by asset, category, and/ or service

Join us in building your career!

Be a part of our evolving team of ORACLE ERP CONSULTANTS

Oracle E-Business suite Training

Contact